WATCH YOUR LANGUAGE by Rob Kendall

We have featured one of Rob’s books - Blamestorming - before because he has a knack of getting to the nub of a problem. In this case, he’s highlighting the common issue that many of us have of misunderstanding what someone is saying to us (or vice versa) whether in person, on the phone or by some sort of text communication, and what was a perfectly pleasant conversation switching into a bad-tempered exchange. This book shows us the 4 main types of “bad conversation” and walks us through a series of techniques and case studies to help us both identify the warning signs and have the tools to stop a conversation descending into a row.

224pp, 214 x 135 mm, Paperback, 2023, RRP £12.99