Do your disagreements often escalate into rows? Do you get crossed wires when talking to your stressed partner, difficult teenager, overworked colleagues or demanding boss? This uniquely accessible guide to expert conversation will put superb communication skills at your fingertips. Drawing on 25 years’ experience, Rob Kendall reveals how to stop conversations becoming destructive arguments, how to prepare for and conduct challenging conversations and how to reduce defensiveness in others. Rob's techniques have been proven to be effective for thousands of people from all walks of life and are presented in a clear illustrated step-by-step format that makes them easy to put into practice from the outset. Rob's book will teach you how to hear what's really being said and say what you really mean to say.
224pp, 128 mm x 178 mm, softback, 2014