If you’ve found yourself in a place where you have to deal with angry people on a regular basis and you are struggling, then this book could be a lifesaver. Dr. Martin is so experienced in this field that he’s also known as ‘The Anger Professor’ so you feel in good hands. He’s created a comprehensive guide, including a section on understanding angry people, followed by his ten effective strategies for becoming a calm and confident navigator of other people’s anger. He draws on real-life examples, current research and practical examples which provide clarity and illustrate each piece of analysis clearly and effectively. You’ll learn how to keep your cool in emotionally taxing scenarios, understand an incident from the angry person’s perspective, communicate with those who can’t and know when to step away.
224pp, 215 x 134 mm, Paperback, 2023, RRP £12.99